INDUSTRY
Retail Banking
ORG SIZE
5000
SPOKE SOLUTIONS
Traction: Intranet
SPOKE SERVICES
Solution Design, Coaching & Mentoring, M365 Strategic Roadmaps
The Challenge
BNZ's existing intranet was outdated and difficult to navigate, hindering staff access to crucial procedural information and reference materials. The bank needed a modern, user-friendly platform that could support their growing workforce and evolving business needs while reflecting their brand and culture.
The Solution
Spoke implemented a comprehensive intranet solution using SharePoint 2007, featuring:
Traction content management system for efficient information organization
Strong brand presence reflecting BNZ's culture
Tools supporting learning development, document creation, and collaboration
Integration with other systems for seamless access
Robust system-of-record documentation management
The Result
Successful launch of Mercury intranet in March 2009, with Phase 2 in 2010
Improved access to accurate and up-to-date corporate information
Enhanced multi-way communication throughout the organization
User-driven experience allowing staff to customize their interface
Recognized by intranet design consultancy for its attractive and balanced design
Continued partnership for platform upgrades and new capability deployments
Conclusion
The collaboration between BNZ and Spoke resulted in a transformative intranet solution that not only met immediate needs but also positioned the bank for future growth. By leveraging Spoke's expertise in SharePoint and intranet design, BNZ achieved a powerful, user-centric communication platform that continues to evolve with their business needs, even a decade after its initial launch.
