INDUSTRY
Government
ORG SIZE
150
SPOKE SOLUTIONS
Traction: Intranet, Traction: Resources Hub, Traction: Learning Hub, Traction: Workspaces
SPOKE SERVICES
Coaching & Mentoring, Data & Content Migration, Solution Design, M365 Strategic Roadmaps
The Challenge
The Parliamentary Council Office (PCO) faced a critical juncture after a significant incident highlighted the need for comprehensive IT modernisation. With the selection of Microsoft 365, it became evident that PCO's end-users had limited knowledge of the core Microsoft 365 suite and a desperate need for support. The lack of internal expertise and the sheer volume of data to be migrated posed formidable challenges.
The Solution
To address these challenges, PCO sought a partner with deep expertise in Microsoft 365 and a proven track record of delivering successful digital transformations. Spokes' Traction delivery models, coupled with their expertise in Purview Governance, IM coaching, and content migration, provided the ideal solution.
Spokes' approach involved:
Intranet, DMS, and Learning Hub: Implementing a new intranet on Microsoft 365, a centralised content management system, and a self-service learning hub to enhance collaboration and knowledge sharing.
Custom Solutions: Developing custom solutions for manuals and personnel files to address specific PCO requirements, ensuring centralised access and maintainability.
Purview Governance: Establishing a robust governance framework to ensure data security, compliance, and accessibility.
IM Coaching: Providing tailored coaching to empower PCO staff to effectively use Microsoft 365 tools for communication and collaboration.
Content Migration: Migrating vast amounts of data from legacy systems to the new Microsoft 365 environment.
Information Architecture: Developing a clear and intuitive information architecture to improve user experience and navigation.
Staff Augmentation: Providing temporary support to bridge any skill gaps and ensure a smooth transition.
The Result
Through Spokes' strategic guidance and implementation, PCO achieved remarkable results with:
Strategic Planning: Utilising the Traction delivery model, we mapped out a clear path for the project, from discovery to ongoing improvement.
Rapid Deployment: Leveraging the Traction platform to accelerate the deployment process for intranet and team workspaces.
Modernized Infrastructure: A new intranet on Microsoft 365, leveraging SharePoint and Microsoft Teams, was successfully launched.
Information Architecture: Designing a user-friendly intranet and document structure to optimise efficiency.
Enhanced Collaboration: Solutions for self-service learning, authoritative content publishing, and team collaboration were implemented.
Custom Solutions: The custom solutions for manuals and personnel files provided tailored functionality to meet PCO's specific needs.
Robust Governance: Platform governance services were established to ensure data security, compliance, and accessibility.
Legacy System Decommissioning: Migrating content of four legacy systems including Documentum, and Confluence.
Data Migration: Transferred over 1TB of data from four legacy systems to the secure Microsoft 365 platform.
Staff Empowerment: Providing comprehensive training and support to equip PCO staff with the necessary Microsoft 365 skills.
Security and Governance: Implementing robust security measures and governance frameworks to protect sensitive information.
Conclusion
Through collaborative partnership with Spoke, PCO achieved:
Improved Efficiency: A modern, user-friendly intranet and streamlined workflows.
Increased Collaboration: Effective communication and teamwork across the organisation.
