INDUSTRY
Emergency Services
ORG SIZE
SPOKE SOLUTIONS
Traction: Intranet
SPOKE SERVICES
Coaching & Mentoring, Solution Design
The Challenge
Wellington Free Ambulance (WFA), the sole provider of emergency ambulance services in Wellington, sought to revitalise its intranet to enhance staff engagement after a recent organisational restructure. However, the project faced significant obstacles, including limited resources and a lack of internal expertise to modernise the digital platform.
The Solution
To overcome these challenges, WFA partnered with Spoke, focusing on delivering a cost-effective and efficient solution through our tailored services:
Traction Intranet (Lite):
To speed up delivery, we implemented our Traction Intranet solution, providing rapid access to a modern intranet experience that aligns with WFA's needs while being mindful of time and budget constraints.
Expert Guidance and Mentorship:
Our team facilitated workshops and provided one-on-one mentoring to empower WFA's internal team, equipping them with the skills needed for ongoing management and engagement.
Focused Delivery on Key Elements:
We concentrated on essential intranet components, including branding, content refresh, and functionality, ensuring the platform was not only visually appealing but also user-friendly despite constraints.
The Result
Through our collaborative efforts, WFA achieved the following outcomes:
Modernised CMS User Interface:
A contemporary and intuitive content management system interface, improving user experience.
Updated Tenancy Branding and Intranet Theme:
A cohesive and engaging intranet theme that reflects WFA's identity and values.
Content and Web Part Refresh:
Enhanced content and modern tools integrated into the intranet, fostering better communication and accessibility for staff.
Conclusion
By providing a cost-effective and efficient solution, we helped WFA create a more engaging and informative intranet for its dedicated staff.
